Hilfedesk is a cloud based customer support software that helps startups, small and medium sized businesses offer excellent customer support without subscribing to expensive cloud based software.
Its convenient to use, can be an effective replacement to expensive helpdesk softwares.
Key features:
- Email based support
- Multiple support channels
- Get a quick overview of the helpdesk and quickly access new tickets, open tickets on a single screen.
- Log time spent on a ticket.
- Delete unwanted tickets block spam emails.
- Manage support by setting priorities, assigning the right agents and changing ticket statuses.
- Create ticket and comments through emails.